Privacy Policy

Effective date: 2026-09-29. This Privacy Policy applies to Premier Pet Supply Sdn. Bhd. (202601034979 / 1697074-U) ("we", "us"), operating in Malaysia, registered at D-3-29, Seri Gembira Avenue, 6, Jalan Senang Ria, Happy Garden, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. Questions: premier_pet@outlook.com or +60 17-537 5669.

This policy explains what we collect, why we collect it, and what you can ask us to do about it. We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA).

Information We Collect

When you contact us to place an order or make an enquiry, we collect the details you give us: your name, contact number, email address, delivery address, and the content of your message. This website does not take payment, so we never collect card or bank details through it.

How We Use It

We use your information solely to quote for, process and fulfil your order, and to answer your enquiries. Premier Pet Supply Sdn. Bhd. (202601034979 / 1697074-U) does not sell or rent your personal data to anyone.

Who We Share It With

We share only what is necessary, and only with:

• couriers and delivery partners, so your order can reach you
• suppliers, where an item is despatched to you directly
• IT and hosting providers that keep this website and our email running
• government bodies or regulators, where the law requires it

Data Security

We hold your information on access-controlled systems and limit it to the people who need it to fulfil your order. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Cookies and Local Storage

This website sets no tracking or advertising cookies. Your shopping cart is stored in your own browser using local storage — it never leaves your device, and you can clear it at any time through your browser settings. Web fonts are loaded from Google Fonts, which means Google receives your IP address when a page loads.

Data Retention

We retain order-related information only as long as needed to fulfil the order and to meet our legal obligations under the laws of Malaysia.

Your Rights

You may ask for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Email premier_pet@outlook.com and we will respond within a reasonable period.

Changes to This Policy

We may update this policy from time to time. The effective date above shows when it last changed.