Shipping Policy

Effective date: 2026-09-29. This Shipping Policy applies to Premier Pet Supply Sdn. Bhd. (202601034979 / 1697074-U) ("we", "us"), operating in Malaysia, registered at D-3-29, Seri Gembira Avenue, 6, Jalan Senang Ria, Happy Garden, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. Questions: premier_pet@outlook.com or +60 17-537 5669.

Processing Time

Orders are processed within 1–3 working days of confirmation. Orders confirmed on a weekend or public holiday are processed on the next working day.

Delivery Times

We ship within Malaysia. Delivery timeframes are confirmed when you contact us to place your order.

Shipping Charges

Shipping is quoted when you place your order, based on the destination and the weight of the parcel. Any free-shipping promotion will state its own conditions.

Tracking

Where the courier provides tracking, we send the tracking number to the contact details you gave us. For help, reach us at premier_pet@outlook.com.

Incorrect or Failed Delivery

Please check your delivery address carefully before confirming an order. If a parcel is returned to us because the address was incomplete or nobody was available to receive it, re-delivery may be chargeable.

Damaged Parcels

If a parcel arrives visibly damaged you may refuse it. If you have already accepted it, photograph the parcel and its contents and contact us at premier_pet@outlook.com or +60 17-537 5669 as soon as possible so we can raise it with the courier.